Privacy Policy

1. Overview & Scope

This Privacy Policy applies to all personal data processed by playtme in connection with the operation of the playtme online gaming platform, accessible at playtme.org. It covers data collected through the website, mobile interface, customer support channels, promotional communications, and any other service offered under the playtme brand.

By registering an account with playtme or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood how playtme handles your personal information. If you do not agree with any part of this Policy, please discontinue use of the platform and contact our support team to close your account.

This Policy is intended to comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

2. Data Controller Information

playtme acts as the data controller for all personal information collected through the platform. As data controller, playtme determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

For all data privacy inquiries, requests to exercise your rights, or complaints regarding the handling of your personal data, please contact our Data Protection Officer using the email address above. We aim to respond to all privacy-related correspondence within 15 business days.

3. Personal Data We Collect

playtme collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we may collect include:

Identity & Contact Data:

Identity Verification (KYC) Data:

Financial Data:

Technical & Usage Data:

Communications Data:

playtme does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, responsible gaming assessments).

4. How We Collect Your Data

playtme collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the platform, including cookies, log files, and analytics tools that record your interactions with the site.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; geolocation data from IP resolution services.
• Publicly available sources: In limited circumstances, playtme may verify information against publicly available records to comply with anti-money laundering (AML) obligations.

5. Purposes & Legal Basis for Processing

playtme processes your personal data only where a lawful basis exists under the Data Privacy Act of 2012. The table below summarizes our primary processing activities:

Where playtme relies on your consent as the legal basis for processing (such as for marketing emails or SMS), you have the right to withdraw that consent at any time by updating your communication preferences in your account settings or by contacting support.

6. Sharing & Disclosure of Data

playtme does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to process your financial transactions securely.
• KYC and identity verification providers: Third-party services that assist playtme in verifying your identity and complying with AML regulations.
• Game content providers: Licensed game studios whose titles are hosted on the playtme platform may receive anonymized session data for technical purposes.
• IT and hosting providers: Cloud infrastructure and cybersecurity service providers who process data on playtme's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law or court order.
• Professional advisors: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.

All third-party service providers engaged by playtme are contractually required to process personal data only in accordance with playtme's instructions and applicable data protection law. They may not use your data for their own independent purposes.

7. Data Retention

playtme retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period of 5 years after account closure, in compliance with AML record-keeping requirements under Philippine law.
• KYC and identity documents: Retained for a minimum of 5 years from the date of the last transaction, as required by the Anti-Money Laundering Act.
• Financial transaction records: Retained for 5 years from the date of each transaction.
• Customer support communications: Retained for 3 years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter as evidence of consent.
• Technical log data: Retained for up to 12 months for security and fraud detection purposes.

When personal data is no longer required, playtme will securely delete or anonymize it in accordance with industry-standard data destruction practices.

8. Data Security

playtme implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the playtme platform.
• Encryption at rest for sensitive data stored on playtme's servers, including financial records and identity documents.
• Two-factor authentication (2FA) available for all player accounts to prevent unauthorized login.
• Role-based access controls ensuring that only authorized playtme personnel can access personal data, and only to the extent required for their role.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach, in accordance with NPC notification requirements.

While playtme takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying playtme immediately if you suspect any unauthorized access to your account.

9. Cookies & Tracking Technologies

playtme uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled. They include session management, authentication tokens, and security cookies.
• Performance and analytics cookies: Help us understand how players interact with the platform so we can improve functionality and user experience. Data collected is aggregated and anonymized.
• Functional cookies: Remember your preferences such as language settings, display options, and game history to personalize your experience.
• Marketing cookies: Used to deliver relevant promotional content based on your activity on the platform. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the playtme platform. For strictly necessary cookies, no opt-out is available as they are required for the platform to operate.

10. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by playtme:

• Right to be informed: You have the right to know what personal data playtme collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data playtme holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
• Right to data portability: You may request that playtme provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact playtme's Data Protection Officer at [email protected]. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request to protect against unauthorized access to your data.

11. Children & Minors

The playtme platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. playtme does not knowingly collect personal data from individuals under the age of 21.

If playtme discovers or is notified that personal data has been collected from a person under 21, the account will be immediately suspended, all associated data will be deleted, and any deposits will be returned at playtme's discretion. Parents or guardians who believe their child has registered on the platform are encouraged to contact support immediately at [email protected].

playtme employs age verification procedures during registration and KYC to minimize the risk of underage access. We take our obligations regarding the protection of minors extremely seriously.

12. International Data Transfers

playtme primarily processes and stores personal data within the Philippines. In certain circumstances, data may be transferred to or accessed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.

Where such transfers occur, playtme ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law. playtme will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or a lawful basis for doing so.

13. Changes to This Policy

playtme reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how playtme protects your personal information. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact playtme's Data Protection Officer:

If you are not satisfied with playtme's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the NPC's official website.

playtme is committed to resolving all privacy concerns promptly and fairly. We value the trust our Filipino players place in us and take every data privacy matter seriously.